CPAP Troubleshooting

We also provide CPAP Clinics to help you learn how to use your equipment. Call now to make an appointment.

Peninsula Sleep Clinic (PSC) is dedicated to establishing our patients effectively onto CPAP Therapy and supporting you with your long-term usage so that you receive all the benefits of CPAP.

CPAP Troubleshooting

Having issues with your CPAP device or accessories? Here are some of the most common issues you’ll find and some tips on how to solve them.

Tips for mask cleaning

Wash mask, head strap, tubing and humidifier chamber weekly with mild detergent in warm water. Gently scrub using a bristled brush and rinse well with cold water and allow to air dry out of direct sunlight. Avoid products containing bleach, alcohol, chlorine or ammonia along with moisturising, antibacterial or glycerine based soaps or descaling agents.

Additionally, you can use one part white vinegar to ten parts water to clean your humidifier water tub if you notice any white powder or deposits (caused by mineral build-up from tap water).

Do not expose any part of the system or tubing to direct sunlight as it may deteriorate the product If any visible deterioration of a component is apparent (cracking, tears, etc.) the component should be discarded and replaced.

The headgear may be washed without being taken apart, however the dye used in the headgear may run during the first wash, so it is advised to was it separately.

Check that the humidifier is working and how much water has been used from the chamber of the CPAP. More than 1/2 indicates a major mask leak or mouth leak. A chinstrap may be required to solve the problem. NOTE: If very little water has evaporated from the chamber and the heater plate is working DO NOT WORRY as this is a sign of a very good mask fit.

Check the mask cushion is not torn and make sure the mask is fitted as per the instructions.

Check that the mask is not fitted too tightly and the mask has been fitted as per instructions

This can take time, however may require a CPAP machine setting change. Often a brief trial of automatic CPAP can help CPAP acclimatisation.

Check mask fit as there may be leak or pressure on or around the eye. An alternate mask may be required.

This may require a reduction in pressure or changing to an automatic CPAP machine.

Check the mask fitting as it is either too tight or has not been fitted correctly.

Heated tubing may need to be added and/or the humidity level adjusted.

CPAP machines today are much quieter than previously but nevertheless some people are very sensitive to noise. This may require a little time to adjust to the noise or changing to another CPAP machine may solve the problem.

Still having trouble? If you are a patient of Peninsula Sleep Clinic and are experiencing any of these problems or other CPAP related issues, please call our friendly staff between office hours to resolve your problem. Alternatively, we can book you into an education clinic to better familiarise yourself with your equipment.

Why do a sleep study with Peninsula Sleep Clinic?

Customer Service

Peninsula Sleep Clinic aims to provide outstanding diagnostic, therapeutic and educational sleep services. With friendly knowledgeable staff, accredited procedures and a variety of testing available, we offer a full service approach.

Home trials of CPAP equipment are available to all patients who have undergone a sleep study through Peninsula Sleep Clinic.

Our CPAP Education Clinics have a unique structure where we can provide CPAP Therapist consultations to patients on a one-to-one basis,  giving patients the best opportunity for success.

If you are a patient of Peninsula Sleep Clinic and are experiencing any CPAP related issues, just call our friendly staff within office hours to help you resolve your problem.

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Let’s Get Started

Download our adult referral and talk to your doctor today to see if a sleep study is appropriate for you.

“From the first visit to follow ups the clinic provide a range of professional services. I cannot believe the difference the service has made to myself, not being exhausted constantly. Everything is explained in detail by the staff, who are the friendliest people around, with a special shout out to Katie, sleep consultant, who is not only an expert when it comes to CPAP machines but has been available at any time for advice on the use and functions of CPAP machines. Thanks again to all staff.”

DD – January 2025

Patient

“Peninsula Sleep Clinic has the highest level of expertise combined with the deepest possible commitment to make your CPAP work specifically for you. They are not there to simply sell you a machine and give you basic instructions. They fully realise that mask fit and comfort is paramount to you using successfully the CPAP machine and hence they have a team of friendly specialists to achieve this. Additionally they give great value for money.”

AM – October 2024

Patient

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